Filtering Conversations

Use filters to find specific conversations and analyze patterns.

Overview

With potentially thousands of conversations, filters help you find exactly what you're looking for. Combine multiple filters for precise results.

Available Filters

Filter by Workflow

Select one or more workflows to see only conversations from those workflows.

Use case: Compare performance between different chatbot workflows.

Filter by Widget

View conversations from specific widgets. Useful when you have multiple widgets using the same workflow.

Use case: Analyze traffic from different website pages or campaigns.

Filter by Form Status

Filter based on form submission outcomes:

SubmittedCancelled
Use case: Find users who abandoned forms to understand drop-off reasons.

Filter by Device Type

Segment conversations by the device used:

DesktopMobileTablet
Use case: Ensure mobile experience is working well.

Filter by Location

Filter by geographic location:

  • City: Specific city name
  • Country: Country code or name
Use case: Analyze regional engagement or identify target markets.

Filter by Start Date

Filter conversations by when they started. Select a date range to analyze specific time periods.

Use case: Review conversations from a specific campaign period.

Combining Filters

Filters work together with AND logic. For example:

Example: Find mobile users who cancelled forms

  • Device Type: Mobile
  • Form Status: Cancelled
  • Date Range: Last 7 days

This helps identify mobile UX issues with your forms.

Tips

  • 1

    Start broad, then narrow

    Begin with one filter and add more to refine results.

  • 2

    Save common filter combinations

    Note down filter combinations you use frequently.

  • 3

    Clear filters to reset

    Use the clear/reset button to remove all filters at once.

Next Steps

Context Details

Explore conversation metadata and context