Context Details
View detailed metadata and context information for each conversation.
Overview
Every conversation captures rich context beyond just the messages. This information helps you understand who your users are, how they interact, and what they need.
Available Context
Workflow Details
Information about the workflow that handled this conversation:
- Workflow name and ID
- Widget used
- Nodes traversed during the conversation
Client Information
Technical details about the user's device and connection:
User's IP (anonymized if configured)
Browser name and version
Desktop, Mobile, or Tablet
User's OS
City and country (from IP)
Page where chat was initiated
Timeline
Temporal information about the conversation:
- Started: When the conversation began
- Ended: When the conversation completed
- Duration: Total time of the conversation
- Last Activity: Most recent message timestamp
Form Data
If forms were submitted during the conversation, view the captured data:
- Form name and submission time
- All field values submitted
- File attachments (if any)
- Submission status (completed/cancelled)
Statistics
Quantitative metrics for this conversation:
All messages exchanged
Messages from the user
Responses from the chatbot
Number of forms submitted
Using Context Data
Identify User Patterns
Use device and location data to understand your audience demographics.
Debug Issues
Browser and device info helps troubleshoot user-reported problems.
Follow Up on Leads
Form data provides contact information for sales follow-up.
Next Steps
Integrations
Learn about LLM providers and external integrations