Dashboard

Monitor your chatbot performance with real-time statistics and insights.

Overview

The Dashboard provides a high-level view of your chatbot's activity and performance. Track conversations, messages, form submissions, and user engagement across all your workflows and widgets.

Key Metrics

The dashboard displays several important metrics:

Total Conversations

The number of chat sessions initiated by users across all widgets.

Total Messages

Combined count of user messages and bot responses.

User Messages

Messages sent by users to your chatbot.

Form Submissions

Number of forms successfully submitted by users.

Workflow Statistics

View performance metrics broken down by workflow:

  • Conversations per workflow
  • Average conversation duration
  • Form completion rates
  • Most active workflows

Using Dashboard Insights

Identify Peak Hours

Analyze when users are most active to optimize response times and staffing.

Track Form Performance

Monitor form submission rates to identify and fix drop-off points.

Compare Workflows

See which workflows perform best and apply learnings to others.

Next Steps

Conversations

Dive deeper into individual conversations