Conversations
View and analyze all chat interactions between users and your chatbot.
Overview
The Conversations section provides a complete record of all chat sessions. Each conversation captures the full message history, form submissions, client information, and workflow context.
Conversation List
The main view shows all conversations with key information at a glance:
- Conversation start time
- Associated workflow and widget
- Number of messages exchanged
- Form submission status
- User/client identifier
User & Bot Messages
Click on any conversation to view the complete message history:
U
User messages appear on one side
B
Bot responses appear on the other side
Features
Conversation Statistics
Each conversation includes statistics:
Total Messages
Combined user and bot messages
User Messages
Messages sent by the user
Bot Messages
Responses from the chatbot
Form Submissions
Forms submitted in this conversation