Zendesk Integration

Automatically create support tickets in Zendesk from your workflows.

Overview

When conversations require human follow-up, automatically create Zendesk tickets with all the relevant context from the chat.

Setup

  1. Get your Zendesk subdomain (yourcompany.zendesk.com)
  2. Create an API token in Zendesk Admin
  3. Configure credentials in your Action node

Ticket Configuration

Subject

Ticket title with dynamic variables:

Support request from {{form.name}}

Description

Detailed ticket content with conversation context.

Priority

LowNormalHighUrgent

Type

QuestionIncidentProblemTask

Tags

Add custom tags for categorization and routing.

Custom Fields

Map form data to your Zendesk custom fields.

Error Handling

  • Retry on failure: Automatically retry ticket creation
  • Continue on error: Don't block workflow if Zendesk fails

Next Steps

Administration

Manage users and company settings