Home

Monitor your chatbot performance with real-time statistics and insights.

Overview

Home is your dashboard — a high-level view of your chatbot's activity and performance. Track conversations, messages, submissions, and user engagement across all your chatbots and widgets.

Key Metrics

The dashboard displays several important metrics:

Total Conversations

The number of chat sessions initiated by users across all widgets.

Total Messages

Combined count of user messages and bot responses.

User Messages

Messages sent by users to your chatbot.

Submissions

Number of forms successfully submitted by users.

Chatbot Statistics

View performance metrics broken down by chatbot:

  • Conversations per chatbot
  • Average conversation duration
  • Form completion rates
  • Most active chatbots

Using Dashboard Insights

Identify Peak Hours

Analyze when users are most active to optimize response times and staffing.

Track Form Performance

Monitor form submission rates to identify and fix drop-off points.

Compare Chatbots

See which chatbots perform best and apply learnings to others.

Next Steps

Conversations

Dive deeper into individual conversations