Submissions
Review the form submissions your chatbots collect — leads, feedback, and support requests.
Overview
Whenever a user completes a Form step in a conversation, the result is captured here. Find Submissions under Inbox → Submissions. Each submission is linked back to the chatbot, widget, and conversation it came from.
At a glance
A stats bar at the top summarizes activity:
Total Submitted
All completed submissions
Today
Submissions received today
This Week
Submissions in the last 7 days
Cancelled
Forms the user did not finish
Submission statuses
Submitted
The user completed and sent the form.
Pending
The form was started but not yet completed.
Cancelled
The user dismissed or abandoned the form.
Viewing a submission
Select any submission from the list to open its detail pane, showing every field the user filled in along with the source form, chatbot, and conversation.
Search & filter
Search by form name and filter the list to narrow down what you’re looking for.
Exporting submissions
Click Export to download a CSV of all submissions matching your current search and filters (not just the visible page). The file includes the form, chatbot, status, submitted date, conversation, and the submitted field values.