Start Node
The entry point for every conversation. Configure how your chatbot greets users.
Overview
The Start Node is automatically created when you create a new workflow. It's the first node that executes when a user initiates a conversation with your chatbot. Every workflow must have exactly one Start Node.
Configuration Options
Auto Reply
Enable or disable automatic greeting messages when a conversation starts.
- Enabled: The chatbot sends a greeting message immediately
- Disabled: The chatbot waits for the user to send the first message
Instructions / Greeting Message
Configure the initial message that users see when they start a conversation. This is your opportunity to:
- Welcome the user
- Explain what the chatbot can help with
- Provide quick action suggestions
- Set expectations for the conversation
Example Greeting Messages
Customer Support Bot
"Hi there! đź‘‹ I'm your support assistant. I can help you with product questions, troubleshooting, or connecting you with our team. How can I assist you today?"
Lead Qualification Bot
"Welcome to [Company Name]! I'm here to help you find the right solution for your needs. Are you looking for information about our services, or would you like to discuss a specific project?"
IT Services Bot
"Hello! I can help you with service inquiries, job applications, or general questions. What brings you here today?"
Best Practices
- 1
Keep it concise
Users want to get to their question quickly. A brief, friendly greeting works best.
- 2
Set clear expectations
Let users know what the bot can help with to reduce frustration.
- 3
Match your brand voice
The greeting should reflect your company's tone—professional, friendly, or casual.
Next Steps
Agent Node
Configure AI-powered responses with LLMs